Shipping Policy

Thank you for choosing Kér! We are committed to providing you with exceptional self-care products and a seamless shopping experience. This Shipping Policy outlines important details about our shipping process to ensure you have a clear understanding of how your orders will be delivered.

1. Processing Time:
Orders are typically processed within three business days after payment confirmation. Processing time may vary during peak seasons, holidays, or promotional events.

2. Shipping and Delivery:
Order is shipped with two to seven business days once the order is processed. When an order consists of multiple products, it is possible that the delivery will be divided into multiple shipments.

3. Order Tracking:
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your order's progress.

4. Shipping Destinations:
We currently offer shipping to addresses Pan India covering most pin codes.

5. Shipping Delays:
While we strive to deliver your orders within the estimated timeframes, please note that unforeseen circumstances such as weather conditions, logistical issues, or carrier delays may occasionally impact delivery times. We appreciate your understanding in such situations.

6. Address Accuracy:
Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any delivery issues arising from incorrect or incomplete addresses. If you need to make changes to your shipping address after placing an order, please contact our customer support [] as soon as possible.

7. Missing or Damaged Items:
If your order arrives with missing items or is damaged during transit, please contact our customer support [] within 48 hours of receiving the order. We will work to resolve the issue promptly.

8. Order Modifications and Cancellations:
Once an order is placed, we are unable to make modifications or cancellations. Please review your order carefully before completing the checkout process.

9. Returns and Exchanges:
For information on our return and exchange policy, please refer to our Return Policy.

10. Changes to the Policy:
We reserve the right to modify or update our Shipping Policy at any time. Any changes to the policy will be posted on our website, and the revised policy will apply to purchases made after the effective date of the update.

11. Contact Information:
If you have any questions, concerns, or need assistance with your order, please don't hesitate to reach out to our customer support team at [] or [+91-9619080822]. Our customer support hours are 10 am to 5 pm from Monday to Saturday.

By placing an order with Kér, you agree to abide by the terms and conditions outlined in this Shipping Policy. We appreciate your trust in us and are dedicated to ensuring your self-care journey is a delightful one. Thank you for choosing Kér!