Return and Refund Policy

Thank you for choosing Kér! We are committed to providing you with exceptional self-care products and a satisfying shopping experience. This Return and Refund Policy outlines the guidelines for returning products and seeking refunds. Please read this policy carefully before making a purchase.
 
Returns Eligibility:
We do not authorize returns for our products. However, in the event that you receive damaged, defective, or incorrect items, you may be eligible for an exchange. To qualify, please inform us within 48 hours of receiving the product on our customer care support [info@wearecare.com]. 
 
It is essential that you record an unboxing video before opening the package, demonstrating any damage incurred during transit. This video, along with photos of the damaged product, should be sent to our customer care support at [info@wearecare.com]. Our team will then provide you with instructions on the subsequent steps.
 
Please be aware that the approval of a replacement request is contingent upon the availability of stock. If we are unable to fulfil a replacement request due to stock unavailability, a refund will be issued to you.
 
Regardless, we retain the prerogative to decline your return or exchange request if, for any reason, it does not align with our guidelines. We will promptly inform you of our decision in such cases.
 
Non-exchangeable Items: 
For hygiene and safety reasons, certain items are non-returnable, including but not limited to -
  • Products that have been opened(in case of a seal), used, or partially consumed.
  • Products purchased from unauthorized retailers or third-party sellers
  • Gift cards or promotional items
Exchange Process: 
To initiate an exchange, please follow these steps:
  • Contact our customer support at [info@wearecare.com]. within 48 hours of receiving the product. Provide your order number, a description of the issue, along with the unboxing videos and photos of the packaged product in case of a damage or defect. If the unboxing video is not shared we will not be able to initiate the exchange
  • In case of incorrect or expired items you can share the photos of the same 
  • Our customer support team will guide you through the return process 
  • Pack the product securely in its original packaging, along with the copy of the original invoice
  • The package will be picked up by our delivery partner within 3-4 business days 
  • The entire process of return may take 15 days or more depending upon the nature of the exchange 
Refund Process: 
Only if the product is out of stock, a refund can be initiated. Once we receive the returned product and verify its eligibility, we will commence the refund procedure. The refund will be credited to the original payment method used for the purchase. In case of Cash on Delivery reach out to our customer care team [info@wearecare.com] for further guidance on claiming the refund.  Kindly allow for a processing period of seven to ten business days for the refund to be finalized and reflected in your account. Please note that processing times may vary depending on your bank or payment provider.
 
Shipping Costs: 
If the return is due to a damaged, defective, or incorrect product, we will cover the return shipping costs. 
 
In other cases –
  • The customer is responsible for the return shipping fees
  • The customer can ship the product to the given shipping address: The Zero Eight Co. Crw6, Dadar Departmental Stores, Opposite Kabutar Khana, Dadar West, Mumbai 400028 Phone - +91 9619080822
Contact Information: 
If you have any questions or need assistance with a exchange or refund, please contact our customer support team at [info@wearecare.com] or [+91-9619080822]. Our customer support hours are 10 am to 5 pm from Monday to Saturday.
Cancellation Policy:
Orders can be cancelled within one hour of placement. To cancel an order, please contact our customer support team immediately. Or cancel it from your account on our website. Any payments already made for the order will be refunded within Fifteen days from the cancellation date. Orders that have already been processed or shipped cannot be cancelled. 
Changes to the Policy  
We reserve the right to modify or update our Refund and Return Policy at any time. Any changes to the policy will be posted on our website, and the revised policy will apply to purchases made after the effective date of the update.
Contact Information:
If you have any questions, concerns, or need assistance with your order, please don't hesitate to reach out to our customer support team at [info@weareker.com] or [+91-9619080822]. Our customer support hours are 10 am to 5 pm from Monday to Saturday.
By placing an order with Kér, you agree to abide by the terms and conditions outlined in this Return and Refund Policy. We value your satisfaction and are dedicated to providing a hassle-free resolution for any issues you may encounter.
 
Thank you for choosing Kér!